Terms & Conditions

1. General Information
This website is operated by Anping Suoer Metal Products Factory. All products shown on this site are metal wire mesh, plant trellis, perforated panels, expanded metal mesh, steel bar truss and related metal accessories.
By sending inquiry or placing an order with us, you agree to be bound by these terms.

2. Quotation & Price
All prices are quoted without freight, tax and customs duty unless otherwise stated. Prices are subject to change without prior notice due to raw material, exchange rate and production cost fluctuation.
Quotation is valid for 15 days unless we confirm a fixed price in writing.

3. Custom Products
Most of our metal products support custom size, thickness, surface treatment and OEM.
Once production starts for customized goods, cancellation is not allowed. Custom items cannot be returned or exchanged, which is also consistent with our Withdrawal Right Policy.

4. Payment
We accept common international payment terms such as T/T. The deposit is required before production, and balance shall be settled before shipment as agreed.

5. Production & Lead Time
Production time will be confirmed separately on each order. Delays may happen due to raw material shortage, bad weather or force majeure. We will inform you timely once any delay occurs.

6. Shipping & Risk
We arrange sea freight, air freight or express according to your requirement.
After goods are loaded on vessel/carrier, the risk of loss or damage transfers to the buyer. Buyer is responsible for import customs clearance, import tax and local charges at destination.

7. Quality & Inspection
We support factory inspection before shipment. If you have quality complaint, you must provide clear photos and videos within 7 days after receiving goods.
Our liability is limited to rework or replacement of defective products, we will not compensate for indirect loss, project loss or labor cost.

8. Intellectual Property
All drawings, samples and designs provided by buyer shall be the buyer’s responsibility. We will not share yo